Privacy Policy
Epoxy Flooring LA (“we,” “us,” or “our”) operates the website https://flooringepoxyla.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, request a quote, or use our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide Directly
When you contact us, request a free consultation, or fill out a form on our Site, we may collect:
- Full name
- Phone number
- Email address
- Property address or service location
- Project details and any other information you choose to share in your message
Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar technologies, including:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent on the Site, and referring website
- Interactions with our Site (clicks, scrolling, form activity)
We use Google Tag Manager and related analytics and advertising tools to collect this information. Our Site also includes embedded content from third parties, such as Google Maps, which may collect data in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free quotes and consultations
- Schedule, perform, and follow up on flooring services
- Communicate with you by phone, text message (SMS), or email regarding your project
- Improve our Site, services, and customer experience
- Analyze Site traffic and measure the effectiveness of our marketing and advertising
- Comply with legal obligations and protect our legal rights
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our Site and business (e.g., website hosting, analytics providers, advertising platforms, scheduling and communication tools), only to the extent necessary for them to perform their services
- Legal authorities, when required by law, court order, or to protect our rights, safety, or property
- Business transfers, in the event of a merger, acquisition, or sale of all or part of our business
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies (including Google Tag Manager and analytics/advertising tags) to operate the Site, understand how visitors use it, and support our marketing efforts.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site. To learn more about how Google collects and processes data, visit: https://policies.google.com/technologies/partner-sites
5. SMS/Text Message Communications
If you provide your phone number, you consent to receive calls and text messages from us related to your inquiry or project. Message and data rates may apply. You may opt out of text messages at any time by replying “STOP.” We do not share your phone number with third parties for their own marketing purposes.
6. Your Privacy Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information, including the right to:
- Know what personal information we collect, use, and disclose
- Access the personal information we hold about you
- Delete personal information we have collected from you, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (note: we do not sell personal information)
- Non-discrimination for exercising any of your privacy rights
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, complying with legal, tax, and accounting obligations, and resolving disputes.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our Site may contain links to third-party websites (such as Google Maps or social media pages). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Epoxy Flooring LA
Los Angeles, CA
Phone: (323) 404-5152
Email: flooringepoxyla@gmail.com
Website: https://flooringepoxyla.com
